The Essential Parts Of Project Quality Information Technology Essay

The Essential Parts Of Project property Information Technology EssayQuality is essential to our project beca delectation we destiny feature planning and property work to meet the projects purpose and drop out the projects goal. In plain English, quality is what guides something good. In wrinkle, what is good is what adds value to the business, service or crossing. Deming, the creator of the field of total quality management (TQM), ascertaind quality as conformance to specifications. correspond to recent work (Sid K., 2004), in project management, in that respect is a fundamental connection from value, to purpose, to goal, to detailed requirements, to specifications, and from specifications to a working product and a successful project. Quality is what holds them together. Each project is unique and we must define quality differently for apiece project. We must make sure that the definition of quality is the customers, not just our own. When we have a picture and a set up set of requirements, we know what is re all toldy of value to the customer. If the requirements argon right, then, we cornerstone build a good specification. Then, when we deliver a product or service conforming to that specification, we deliver quality and value. Following that formula is a recipe for success.Aims and objectivesThe main aim of this report is to design a quality management system which ensures continuous feeler for this company and enables them to alleviate the continuing quality issues that are inherent in their company at present. Analyze the prior information and make judgements as to affirmable causes of poor quality by using the statistics and using quality control tools such as flowcharts check sheets, Pareto diagrams, histograms, cause and effect diagrams, scatter diagrams and control charts. figure the solutions to improve quality on all levels of the value chain.BackgroundOrganizationJEEVES PLC is a company, manufacturing and selling home(prenominal) robot, which is designed to carry out a good range of domestic chores. The robot has compassionate beings appearance as shown in the picture 1.Picture 1. Domestic robot.The mill ope ordinates all days, except Sundays and two weeks each Christmas and summer. Both manual and clerical caters are members of National Union of Robot Constructors (N.U.R.C). The toil system runs in 3 falling outs, 8 hours per shift. Next chart shows the hierarchy of the company.ORGANISATION CHARTProduction DirectorPurchasing managerProduction Control managerShift 2 motorbusShift 3 ManagerAssistant Works managerStores ManagerChief InspectorStaff of 15Total staff of approx. 150 eachWorks manager acerb supervisor4 great dealSoftware Installation Supervisor5 citizenryAdhesives Supervisor25 peopleLegs Assembly Supervisor8 peopleHeads Assembly Supervisor14 peopleFronts Assembly Supervisor18 peopleGeneral machining Supervisor9 peopleJointing Supervisor11 peoplePressing Supervisor3 peopleShift 1 manager Final Assembly Supervisor18 peopleArms Assembly Supervisor12 peopleBacks Assembly Supervisor28 peopleCleaning Spray shop Supervisor17 peopleProductThe robot provide by the last word of technology and has modern voice programming and simple speaking abilities. It is made of light alloy and has sensory apparatus, which lets him not to bring out into things. The robot also has a keyboard and hypercard storage system located underneath the panel in the chest. This makes him more flexible, receivable to its programmable ability. Several standard software applications for domestic chores are offered within the initial purchase price.Production processThe production line consist of 13 sections cutting, pressing, cleaning and spray, jointing, general machining, backs, fronts, heads, arms, legs assemblies, adhesives, final assembly and software. every(prenominal) production process can be finished in 4 5 weeks. Initially, sales department orders the robots from the factory. Ultra lightw eight Kevlar and alloy sheet steel is ordered from the local steel stockholders and components such as the radar vision system, audio recognition, electric motor and battery are ordered from component suppliers and inspected at the second week. The sheet steel is cut on a guillotine. Any scrap is discarded. Special joints are precision machined, after these, the cut sheets are touch into shapes (fronts, backs, arms, legs and heads) and drilled to facilitate assembly. The guillotines, presses, and other machinery are controlled by technologic operator. The shaped causal agents are then cleaned, burnished and sprayed in the appropriate colour. The cases proceed through a series of chemical treatments to prevent corrosion and to prime the surface. They are then normally blow dried using a hand held hose. Then, spraying is an automated process. devil coats are applied and after the first coat the casings are machine polished. Hand finishing and polishing completes the process. The joints must be able to rotate in 6 planes both clockwise and against clockwise. The company uses its own patented precision jointing system in order to increase the degree of freedom and its accuracy. The last stage of the production process is carry out sub assembly and final assembly and inspection and then transfer to the finished goods store on the 4 5 weeks.The analysis of the systemProblems in production processPrecision jointingThis process is very complex, and needs very accurate skills for staff. In this section we use very sophisticated and expensive apparatus. Table 1 below shows the percentage rate of jointing mechanisms with the dates.Table 1 Percentage rejection rate of precision jointing mechanism.Graph 1 Rejection rate in percentage.From the above graph we can break that the rejection rate is at its peak on Mondays. Also we can evaluate that the morning shift supervisor have good competence and relationships with his personnel. We know that the production process operates in 3 shifts, 8 hours per shift, except Sundays and holidays. So, on the Mondays to start run the factory we need to spend more money and measure, because several machines must to become cordially before they will start to work. The productivity of the company increasing at these times, on the other hand it is strongly recommended to make one day break per week for all staff and factory.Further analysis shows that the rejection rate during the darkness shifts is higher than the daily shifts. Table 2 shows the total rejection rate of each shift.Graf 2 Percentage rejection rate in each shift.From the above graph we can visualise percentage rejection rate in each shift. Night shift staff can be faced with some difficulties. In our opinion, due to human nature employees at this period of time dont ordinate much attention on their work. Their body clocks are disconcerted. They need more motivation and teamwork. broker assemblyThe components assembly is done by semi-skilled workers using might tools. There are also some parts and connections where can be used exactly females, due to high sensitivity and carefulness. Females try to do their work more accurate than males, and give more attention. This is very important on all stages of the process. The rejection rate for loose components at this point is approximately 1.2 %. A further 0.5% is rejected at final inspection, causing expensive rework situations. There is a staff turnoer of 25% per annum amongst such operatives in the back casing sub assembly section. This strongly affects all quality elements in the system.From the data given from case study we can build Pareto Diagram.Graph 3 Pareto diagram.This shows percentage of overall total rejects and cumulative percentage of rejects.The beneath diagram of the causes and effects in production process helps to produce deeper investigation of current situation.Diagram 1. Causes and effects in production process.Quality courts and productivityA recent estimate of quality costs showed that they were distributed as follows,Failure prevention cost4%Appraisal and inspection cost44%Internal in plant failure cost22%External field failure cost30%Total100%Table 3 Quality costsGraph 4 Quality costs pie chartQuality costs pie chart illustrates data from Table 3. From the case study we know, that staff turnover has averaged 15% and has been fairly consistent over a period of time. Absenteeism has averaged 6% peaking in August and December but consistent over several years.After the initial spurt of investment the cadence of capital employed in the factory has been flagging expressed in terms of per employee. Productivity, expressed in terms of output per direct (factory) employee has been as follows divisionOutput per PersonCapital Employed201615.3 units/annum47,000 p.p201710.1 units/annum32,000 p.p201810.4 units /annum34,000 p.p20199.7 units per annum31,000 p.p20208.8 units per annum30,000 p.pTable 4 Productivity, expressed in terms of output per direct (factory) employee.Vigour of productivity is decreasing plot of land the capital employed per / person / per unit / per annum gradually increases over the years.Warranty and claims managementTrack warranty information and expirations, determine whether equipment is covered by warranty, monitoring device warranty repairs and customer claims, capture and analyze warranty-service costs, and file and track warranty claims against OEMs.The followingbusiness goals and objectivescan be achieved through the implementation of these processesImproving node ServiceImproving Service DeliveryIncrease Speed EfficiencyFrom the case study, the data sheet for Warranty claims we are building Pareto diagram.Graph 5 Pareto diagram for Warranty claims.As a result we can identify major types of complaints and claims from Pareto diagram.1. Robots responding incorrectly to commands2. Robots crashing into obstacles3. Burnt out electric motors4. Robots not responding to commands5. Inte rmittent power lostThe solutions for analyzed systemAhead of the providing with the suggestions, we must be familiar with the impact of HF on the system and the playing role in it.In relation to current paper (Baybutt P.), people are key components of processes and there is no step in the process life cycle without human involvement.According to (SearchSOA.com, 2000), in industry, HFs is the study of how humans behave physically and psychologically in relation to particular environments, products, or services. Vast amount of organizations have HF department, to analyze how designed new product or service will be accepted by the users, how the organizations personnel can work more effectively without accidents and human errors.The system we have studied is very complex and integrated. It is automated, but not automatic due to participation of human factor. In decomposition we can see two main elements technology process and human factor. They affect the system very strongly.We must u nderstand the role of human factor on all levels of the value chain. It can be all staff, customers, rivals, and and so on The main role in productivity also plays human factor. Below fishbone breakdown strategy shows causes generally affecting the organizations objectives.Figure 1 Fishbone diagram.Human factor is very important, because on manufacture always exist human error. Human is very unpredictable, due to its behavior, physiology, history, culture, and etc. These all can affect people and change their moods as a result we have human errors, decreasing productivity, increasing all costs, wasting time and money. All positive indicators in the systems will be reduced.We need to motivate people, and make all conditions for productively work. Every person is unique and every person needs individual approach of motivation. For somebody monetary motivation is good, another one needs motivations like little break, vacation or just warm words. The best solution is, if managers will try to understand their personnel, collaborate, interact, and support them.Building teamwork, try to work together is also one way of motivation. It will give energy and spirit, increase productivity in all dimensions. Costs will be reduced and staff turnover will decrease.To sustain competitive proceeds over rivals, to reduce number of technological and economical processes we need to automate all stages of production process. As a result, we can use personnel in other organizational needs. Technology powerfully supports business strategies and makes obstacles to enter the market other competitors. Our company trying to use the latest technology and software applied science to have competitive emolument, which will benefit for long period of time.If most processes within systems will be automatic, the workers can develop and upgrade their knowledge and skills. These issues are very important for our staff.All departments should collaborate and try to make warm and happy atmosph ere.There must be other department, who will learn about(predicate) customers and clients. Focus on the target markets and try to look for new potential users.Our product is an innovation in technology. Ideas and collaboration are the fuel for innovation. And organizations that can woo into and quickly leverage the collective creativity of their employees and customers have greater potential to disrupt the status quo and leapfrog the competition. (IBM, 2007, pp. 2-8) The organizations must to have immunity to rapidly changing environment. The linkage between business and technology is very important issue. Where the technology needs to have an optimal combination of scalability, flexibility and serviceability, keeping in melodic theme the requirements and stakeholders expectations to support the business for organisations and satisfy the needs of consumers as defined in Shraddha Tilloos (2006, pp 1 12) study.Moreover, we need to control major elements within system like time, q uality, functions, resources and risks.shakeup of the manufactures management and the way they operate is required. The structure of the organization must be flatter to decrease the way the signal proceeds from top to down. Thus, it will make easier to control major elements. The new departments must be open like Research and Development and Human Resources departments. They can consist from two and more employees due to our budget. Sometimes its better to involve independent specialists, who have fresh view on the current situations, and have deep knowledge and understanding in taut fields.Not enough to have just buying manager. We must mind advertising and promotion part of the strategy. It is very complex concept in purchasing process. Must be done external and internal assessment of the environments, it will help to select most optimal target market, increase income and save our budget. Our product will be well known and easy selling.To integrate the subsystem of low quality of robots jointing compounds, we need to follow the operational techniques and the activities which will sustain a quality of product and service that will satisfy given needs. The quality management system must be developing with continuous improvement, to sustain quality and business objectives.ConclusionWe analyzed the JEEVES PLC Company, which produces innovative product the robot, designed to help our customers in domestic chores. To maintain quality and to analyze current dilemmas on all phases in production and trending processes we have been used the statistics from case study and quality control tools such as flowcharts check sheets, Pareto diagrams, cause and effect diagrams, scatter diagrams and control charts. higher up recommendations will affect the organization effectively, and will lead to continuous improving quality on all levels of the value chain and sustain competitive advantage over opponents.