Critique of an Article Example | Topics and Well Written Essays - 1000 words

Critique of an - Article ExampleMoreover, the authors assert that customers whitethorn pay off a central role to play in the employee turnover in a firm, since satisfied clients may increase the likelihood of employee retention for a firm due to heightened job satisfaction. Slatten, Svensson and Sv?ri (2010 213) found out that completely other factors contributing to the rate of employee turnover are capable on the employees perception of the quality of overhaul that one is capable of providing. The study shows that employee perception acts as the link between antecedents of employee turnover (empowerment, coaching and uncloudedness of ones role at the workplace), and the consequence that is the likelihood of employees to leave a workplace for some other one. The 1076 subjects of the study completed a self-interview questionnaire, all of whom were frontline employees for returns firms in Norway (Slatten, Svensson and Sv?ri 2010 211). The sample was selected by judgment samplin g, as 52 percent of the sample was male average age was 32 years 61.3 percent were permanently employed and working on a fulltime basis 74.6 had lasted for approximately 6 years with their employer and about half had achieved higher education. This sample is only appropriate for demonstration purposes as it is not representative of Norways service industry workforce in addition, the sample size is small and not appropriate for generalization to the full-page population (Grant and Cavanagh, 2004 18). The authors should have adopted a ergodic sample, mainly by a combination of a cluster sample and a systematic sample that is inclusive of all components of the service sector employee population, and is random enough to give each member of the population a chance to be picked in the sample. However, examen the questionnaires on 53 respondents before the study was a proper approach since the pilot study enabled them to grade limitations of the study before incurring financial and ti me expenses, and make modifications. Moreover, the use of a combination of questions from previous(prenominal) studies gave the authors an increased chance of making corrections on errors made in previous studies and improving on previous study techniques. The variables in this study are qualitative, including satisfaction, perceptions, needs and preferences however, Slatten, Svensson and Sv?ri (2010 211) used a seven run Likert-scale to give the qualitative information a quantitative aspect. This involves making numerous assumptions, including the obvious one of take for granted that employees had the ability to assign numerical values to their feelings and perceptions (Karatepe and Uludag, 2008 116). Consequently, the objectivity of the study is reduced as a resolvent of the process of changing quality into quantity, as employees are not homogenous in their perceptions. In addition, in that respect is little difference between the seven levels of Likert-scale, and employees a re more likely to be biased in their analysis due to real or perceived differences between them as seen in Chiu et al. (2005 486). This makes it impossible to generalise the results of the study to include different backgrounds, mainly due to the varied results that are likely since employee perceptions are dependent on a myriad of market factors (Richards, 2009). Slatten, Svensson